Airtel is one of the world’s largest telecom operators, serving over 500 million customers across 18 countries in Asia and Africa. Its vast network and strong presence in mobile, broadband, and enterprise services make it a key player in global connectivity.
Problem Statement
Engineering teams faced increasing friction in the software delivery lifecycle. From non-standardized deployments to manual configuration overheads and limited visibility, these inefficiencies obstructed innovation. Security gaps further compounded the issue, leaving critical systems vulnerable and impacting compliance posture.
Top 3 Achievements
Challenges
Release Bottlenecks & Unstandardized Deployments
Lack of consistent CI/CD templates led to scattered build pipelines with minimal rollback capabilities—causing frequent outages and delivery delays.
Manual Configuration & Scalability Issues
High deployment volumes and a reliance on manual environment setup resulted in slow innovation cycles and increasing operational costs.
Security Vulnerabilities & Compliance Gaps
Without integrated DevSecOps, the absence of security checks (SAST, DAST, RBAC) created significant risks of exposure to vulnerabilities and compliance breaches.
Limited Observability & Resource Waste
Limited access to standardized performance metrics and deployment insights led to undetected issues and inflated cloud spending due to overprovisioning.
Solutions
Standardized deployment blueprints and self-service CI/CD capabilities empowered developers across 250+ services and 17 apps.
With BuildPiper’s canary deployments and A/B testing support, rollout timelines shrank drastically while maintaining stability and rollback agility.
The platform embedded enterprise-grade tools like Coverity, Prisma, SonarQube, and GitLeaks for seamless security and audit readiness.
Implemented DORA metrics and engineering velocity dashboards which gave leadership actionable insights into release health, productivity, and compliance.
Automated provisioning, rollback support, and pipeline observability led to significant reductions in operational overhead.
Outcomes
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